1. Embark on Journey of Self Discovery
• Cultural and Behavioral assessment of organization
» What is the level of engagement across hierarchies and departments?
» What are some of the unwritten rules compared to the official mission, vision and values?
• Conduct thorough Stakeholder analysis
• How do information and decision making flow throughout the organization?
• Current State Value Stream Map
2. Get to the Heart of the Matter
• Capture true Voice of the Customers
• What truly matters to customers, stakeholders and process owners?
• What is the Ideal State?
» In the wildest dreams of the stewards, what would your business look and feel like?
3. Health Check and Diagnosis
• Current State vs Ideal State Gap Analysis
• Current KPI’s vs the Heart of the Matter
» Are we measuring what is truly essential to run the business and meet customer needs?
• Performance against Voice of Customer
» Are we measuring what is truly essential to see the needs of the customer?
4. Wellness Plan
• Stop the bleeding
» Crises containment of the most critical barriers for the business
• Collaborative Process Redesign
• Improve, standardize and document critical processes
5. Sustainability Plan
• Build desire and capability for self-sustainment of changes and improvements
• Real-time pulse checks across organization
• Strategic realignment
» Metrics/Dashboard realignment
» Streamline reporting and communications